Mystery Shopping and Myster Customer Services

Do You Really Know What Your Customers Think?

Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality.
Mystery Shopping goes by many names:

Secret Shopping
Mystery Customers
Spotters
Anonymous Audits
Virtual Customers
Employee Evaluations
Performance Audits
Telephone Checks

Secret shoppers are people who visit your business posing as customers, evaluate the service they receive, and complete an evaluation form. Business owners and managers use our reports to insure their employees are practicing good selling techniques and providing quality service to your customers. Often it is the intangible interaction your customers share with your employees which makes a shopping experience truly memorable (for better or worse).

We visit stores, restaurants, banks, salons, movie theaters, hotels and other businesses as "undercover customers." Our job is to act like a regular customer while gathering information about the location's cleanliness, the service provided by the staff, checkout issues, signage and other issues for the business owner. We can also

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conduct price survey’s providing valuable information regarding your competition’s pricing activities.

If your company already collects customer response information, or is interested in beginning the process, our staff is able to provide professional call backs to provide you with comprensive feedback to the services your organization has rendered. This is a perfect, cost effective, means of evaluating how your customers truly view the services you provide. Car dealers, hospitals, virtually any organization interacting with customers, will greatly benefit from 1st Class Marketing feedback!

Our comprehensive review provides a uniform, consistent, and independant means of evaluation. Whether you are concerned with a single location or want to establish consistency across multiple store fronts, our mystery shopping services can help.

Our fee is based on how what specific areas of information you are requesting and how long it takes per visit. Please fill out our online contact form (please indicate Mystery Shopper Services as your area of inquiry) or e-mail us for a quote (be sure to provide as much information as possible).

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